Refund policy

Return & Refund Policy

Still.Style

Last updated: 16 February 2026

1. General Policy

Still.Style is a curated second-hand clothing store. All garments sold are pre-owned and carefully inspected before listing.

Due to the nature of second-hand items, all sales are final.

We do not offer returns, refunds, or exchanges except in the limited circumstance outlined below.

2. No Returns for Size, Fit or Preference

We do not accept returns or provide refunds for:

  • Incorrect size selection
  • Fit not as expected
  • Change of mind
  • Styling preference
  • Colour variation due to screen display

  • Minor wear consistent with the condition grading provided

We strongly encourage customers to:

  • Review measurements carefully
  • Read the condition description thoroughly
  • Contact us before purchasing if unsure

Measurements are provided to assist with informed purchasing decisions.

3. Incorrect Item Sent (Our Error)

The only circumstance under which a return will be accepted is if:

  • The wrong garment was sent to the customer.

In this case:

  • The customer must notify us within 48 hours of delivery
  • The item must be unworn and in the same condition as received
  • Photographic evidence may be required
  • The garment must be returned before a refund or replacement is processed

Once the incorrect item is received and verified, we will:

  • Issue a full refund or
  • Send the correct garment (if available)

Still.Style will cover return shipping costs in this instance.

4. Condition Transparency

All items are:

  • Individually photographed
  • Accurately described
  • Graded according to our condition guide

As these are pre-owned garments, minor signs of wear may be present and will not qualify for return unless materially misrepresented.

5. Consumer Protection

This policy is applied in accordance with the Consumer Protection Act of South Africa, taking into account the nature of second-hand goods and full disclosure of condition prior to sale.

6. Contact Us

If you believe you have received the incorrect item, please contact:

Email: info.still.style@gmail.com
Order Number: Required
Subject Line: Still.Style - Incorrect Item Received